Consumer lawyers in Spain
The insurer hides behind a clause you never signed, the airline claims extraordinary circumstances, the telecoms operator bills you for a lock-in you do not remember agreeing to, or the electricity supplier back-bills a whole year in one go. Our consumer lawyers first check whether there is a body that decides quickly and free of charge and, above all, whether its decision binds the company. When it does not, or when the company refuses to take part, the claim goes to court with the legal grounds set out in writing.
What we handle
Your insurer refuses to pay the claim
We attack the exclusion where it was not highlighted and separately signed as art. 3 of Insurance Contract Act 50/1980 requires, and we also claim the insurer's default interest under art. 20, which grows with every year that passes.
A life policy is refused over the health questionnaire
The insurer is released only where there was fraud or gross fault and where it asked specific questions. If the questionnaire was generic, the benefit is reduced proportionately but not lost (arts. 10 and 89 of the Insurance Contract Act).
The airline is claiming extraordinary circumstances
A technical fault and a strike by the airline's own staff do not excuse it, and the burden of proving the cause lies with the carrier (arts. 5.3 and 7 of Regulation EC 261/2004).
Your telecoms operator will not let you leave
We challenge the validity of the lock-in and how the penalty was calculated, and file with the OAUT (the Spanish telecoms user office) within three months, with the number port already requested.
A whole year of electricity is back-billed at once
Back-billing for a metering error is capped at one year and must be split into as many instalments as the error lasted months. It is challenged before the regional authority, which also stops the cut-off and the surcharge (art. 96 of Royal Decree 1955/2000).
A defective product caused you harm
This is not the guarantee, it is producer liability: the claim goes against the manufacturer or the importer for personal injury and property damage, within three years of the harm and ten of the product being put into circulation (arts. 128 onwards of the Spanish Consumer Act).
The company refuses consumer arbitration
Arbitration is voluntary for the company, so without its adherence the route is the small claims track, having first evidenced the attempt to negotiate required by Organic Act 1/2025.
How we work on it
We start with the contract and with what the company put in writing, which rarely matches what you were told on the phone. Then we choose the forum: your regional consumer authority, the OAUT telecoms user office, the insurance supervisor or arbitration, knowing in advance which of them binds the company and which merely recommends. If the administrative route does not close the matter, we sue, and since April 2025 a prior attempt to settle must be evidenced before a civil claim is filed (art. 5 of Organic Act 1/2025), a requirement that gets claims thrown out when it is done badly. We tell you from the outset how much can be recovered and whether it is worth pursuing.
Your matter is quoted after the consultation, because every case is different. The consultation fee is credited in full against the engagement if you go ahead.
Frequently asked questions
My claim is worth 400 euros. Is a lawyer worth it?
We tell you with figures in the consultation, and sometimes the answer is no. When it is worth it, that is usually because default interest has piled up, because the same error repeats across several bills, or because the company backs down as soon as a reasoned letter arrives on a law firm's letterhead.
Is the official complaint form of any use?
It works as proof that you complained and when, and in some regions it triggers an inspection of the company. What it does not do is force the company to pay you: for that there is arbitration, if the company has signed up to it, and failing that the courts.
How long do I have to bring a claim?
It depends: two years for property insurance and five for personal insurance, five years for contractual claims under the Civil Code, including flight claims in Spain, and three years from the harm where the product was defective. It is the first thing we check, because an expired deadline cannot be fixed.
What does it cost to have you run the claim?
The matter is quoted after the initial consultation, which is 100 euros for thirty minutes or 200 euros for a full hour and is credited in full if you instruct us. You leave that consultation with the route chosen and a realistic figure for what can be recovered.
Law firm guides on this area
The dispute explained: what action lies, what deadline is running and what has to be proved.
- Your insurer denies the claim over a clause you never signed
- They refuse your life cover over the health questionnaire
- The airline claims extraordinary circumstances so as not to pay
- Your provider will not let you leave: lock in and penalty
- A whole year of electricity rebilled at once: how far can they go
- A defective product injured you: who is the one you sue
- The company refuses consumer arbitration: what is left to you