Claim plan after an investment, trading or cryptocurrency scam

Claim plan after an investment, trading or cryptocurrency scam is filed with Su banco o entidad de pago, la entidad receptora, la CNMV y la Policía Nacional o la Guardia Civil. With Managora you do it 100% online: you answer a few questions, sign a digital mandato (power of representation) and we draft, sign and file your application for you. What we charge you: €399.

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If you have been scammed by a fake broker, a trading platform or a cryptocurrency scheme, we prepare the full plan for a fixed price: a timeline with the evidence in order, a letter to your bank requesting the recall of the transfer or the chargeback, a freezing request to the bank or exchange that received the money, a police report ready to file, a report to the CNMV if the firm is not authorised, and guidance for your Renta (income tax) return. We do not promise to recover the money: we claim against whoever can be held liable, and within the deadlines.

Practical guide: Scammed with cryptocurrency or a fake broker: what to do today. Requirements, deadlines and the steps, explained.

What we charge you: €399
Managora's fee: €399.00 (21% VAT incl.)
Tasa (official government fee): No tasa payable
Processing time: The urgent letters (to your bank and to the firm that received the money) go out within 24 working hours of receiving your documents and your signature; the police report, the report to the CNMV and the Renta guidance, within 3 working days. Your bank's customer service department must reply within 15 working days (one month at most in exceptional situations).
Where it is filed: Su banco o entidad de pago, la entidad receptora, la CNMV y la Policía Nacional o la Guardia Civil ↗
What you receive: Application

Cost breakdown: Our fee €399.00 (21% VAT incl.), fixed price. No official fees: complaining to your bank, reporting to the CNMV and filing a police report are free. It does not include a private criminal prosecution (querella), criminal defence, a civil claim or an expert report; if your case has grounds to sue your bank or the holder of the destination account, we quote for it separately after studying it..

Claim plan after an investment, trading or cryptocurrency scam: how is it filed?

1Answer the questions and upload the receipts and screenshots (about 10 minutes).
2Before you pay, we tell you whether this plan fits your case or whether another service suits you better.
3Payment of €399.00 (21% VAT incl.), fixed price.
4Signature of the mandato (authority to act on your behalf) from your mobile.
5Within 24 working hours we send the letter to your bank (recall or chargeback and retention of records) and the request for a precautionary freeze and retention of data to the bank or exchange that received the money.
6We give you the police report drafted with the evidence in order, ready to file online or at a police station or Guardia Civil post (or the extension, if you have already reported it), and we report the case to the CNMV if the firm is not authorised.
7You receive the timeline of the case, copies of every letter with its acknowledgement, the Renta guidance and the invoice.

Which documents do you need?

•Receipts for every transfer, Bizum or card charge made to the scam (or the statement showing them).
•Screenshots of the conversations with the person who dealt with you and of the platform (dashboard, balance, website, advert).
•If you paid in cryptocurrency: the transfer history of the exchange or of your wallet with the destination address and the hash.
•If you have already reported it: a copy of the police report. If you have already complained to the bank in writing: your letter and the reply.

Legal basis and things to bear in mind

Nobody can guarantee that you will get the money back, and on a cryptocurrency network there is no button to undo a transfer. What we do is claim against whoever can be held liable (your bank and the firm that received the funds) and leave the evidence ready for the investigation. The receiving firm decides whether to freeze; a binding freeze is ordered by the court following the police report.
Beware of the second scam: if someone contacts you promising to recover what you lost in exchange for an upfront payment (so-called hackers, foreign law firms, fake police officers or fake officials of a public body), it is another fraud. Managora will never ask you for more money than the published price, nor for cryptocurrency.
If any transaction was made without your authorisation, report it to your bank without delay: the right to a refund is lost if more than 13 months pass from the debit. If you made the payments yourself after being deceived, the route is different and depends on each case.
Since 9 October 2025 your bank must check, before you authorise a transfer in euros, whether the payee's name matches the account holder. If it did not offer you that service or the check failed, it is liable to you; if it warned you that the name did not match and you made the transfer anyway, it is not liable on that ground.
Since 1 July 2026, providing crypto-asset services in Spain requires authorisation from the CNMV or a passport from another EU Member State. If the platform does not have one, the CNMV does not process complaints against it: the report serves to put it on record so that the CNMV can warn the public.
A loss from a scam can be taken to your Renta return, in the general tax base and not the savings base, but the year depends on the case: if the fraudster is unknown, the year of the scam, provided you can prove it; if the fraudster is identified, when your claim against them meets the requirements to be treated as lost (for example, one year after court enforcement of the claim begins without payment: a police report is not enough). We tell you in writing.
If your bank rejects the complaint or does not reply, the next step is the Banco de España; if the money went through an authorised exchange, the CNMV. If there are grounds to sue your bank or the holder of the destination account, we quote for it separately. Managora does not handle private criminal prosecutions (querellas) or criminal defence.

Claim plan after an investment, trading or cryptocurrency scam: frequently asked questions

Claim plan after an investment, trading or cryptocurrency scam: how much does it cost?

We charge you €399: our fee plus, where applicable, the fixed official tasa we advance. Our fee €399.00 (21% VAT incl.), fixed price. No official fees: complaining to your bank, reporting to the CNMV and filing a police report are free. It does not include a private criminal prosecution (querella), criminal defence, a civil claim or an expert report; if your case has grounds to sue your bank or the holder of the destination account, we quote for it separately after studying it.. Managora's fee is €399.00, 21% VAT included (€329.75 net + €69.25 VAT). This procedure carries no official tasa.

Claim plan after an investment, trading or cryptocurrency scam: how long does it take?

The urgent letters (to your bank and to the firm that received the money) go out within 24 working hours of receiving your documents and your signature; the police report, the report to the CNMV and the Renta guidance, within 3 working days. Your bank's customer service department must reply within 15 working days (one month at most in exceptional situations).

Claim plan after an investment, trading or cryptocurrency scam: which documents do I need?

You need to have to hand: Receipts for every transfer, Bizum or card charge made to the scam (or the statement showing them)., Screenshots of the conversations with the person who dealt with you and of the platform (dashboard, balance, website, advert)., If you paid in cryptocurrency: the transfer history of the exchange or of your wallet with the destination address and the hash., If you have already reported it: a copy of the police report. If you have already complained to the bank in writing: your letter and the reply.. You do not upload them here: we collect the details through the guided chat.

Who files the procedure?

Managora files it in your name with Su banco o entidad de pago, la entidad receptora, la CNMV y la Policía Nacional o la Guardia Civil. You only provide the details through the chat and sign a mandato (power of representation); we prepare, sign and register it.

Can it be done online?

Yes. The whole process is online: you answer a few questions in the guided chat, sign a simple mandato on screen and receive the receipt and the official documents by email, with full legal validity.

Related procedures

Based on the legislation in force and on the official site of the competent authority: Su banco o entidad de pago, la entidad receptora, la CNMV y la Policía Nacional o la Guardia Civil ↗.

Managora Gestion SL (company number B88823893) is a private company. We are not Su banco o entidad de pago, la entidad receptora, la CNMV y la Policía Nacional o la Guardia Civil, we are not affiliated with, authorised or endorsed by any public authority, and this website is not an official government portal. What you pay on this page is our fee for preparing, signing and filing the procedure on your behalf: it is separate from the official tasa, which where applicable belongs to the authority and is shown to you separately. You can carry out this procedure yourself, directly with Su banco o entidad de pago, la entidad receptora, la CNMV y la Policía Nacional o la Guardia Civil.

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