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Consumer arbitration application (Junta Arbitral de Consumo)

Consumer arbitration application (Junta Arbitral de Consumo) is filed with Junta Arbitral de Consumo (ámbito competente). With Managora you do it 100% online: you answer a few questions, sign a digital mandato (power of representation) and we draft, sign and file your application for you. Estimated total cost: €29 to €29.

We handle your consumer arbitration application before the competent Junta Arbitral (consumer arbitration board: national, regional, provincial or municipal), checking whether the trader has signed up to the scheme, whether the subject matter can be arbitrated, the amount claimed, the absence of parallel or already-decided proceedings, and the limitation deadline. Legal framework: RD 231/2008 SAC + TRLGDCU arts. 57-58 + Ley 7/2017 ADR + Ley 60/2003 (as a fallback). 10 subject areas + 6 possible outcomes.

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Estimated total cost
€29 to €29
Managora's fee
€35.09 (21% VAT incl.)
Tasa (official government fee)
No tasa payable
Processing time
The award (laudo) must be issued within a maximum of 6 months from the start of proceedings (art. 49 RD 231/2008); admission takes 15 working days.
Where it is filed
Junta Arbitral de Consumo (ámbito competente) ↗
What you receive
Application

Cost breakdown: Our fee 29 €, with no tasa (official fee): consumer arbitration before the Junta Arbitral is free of charge for the consumer..

Consumer arbitration application (Junta Arbitral de Consumo): how is it filed?

  1. 1Answer the questions (about 10 minutes).
  2. 2We check the trader's membership of the scheme, whether the matter can be arbitrated, the limitation deadline and any parallel proceedings.
  3. 3Pay 29 €.
  4. 4We deliver your application, a document checklist and any alerts.

Which documents do you need?

  • •Claimant's DNI (Spanish national identity document) / NIE (Foreigner Identity Number).
  • •Contract or invoice with the trader.
  • •Proof that you complained to the trader first (burofax, email, complaint reference).
  • •Evidence of the loss or of the goods claimed.
  • •Documents supporting the amount claimed.

Legal basis and things to bear in mind

  • Legal framework: RD 231/2008 SAC + TRLGDCU arts. 57-58 + Ley 7/2017 ADR + Ley 60/2003.
  • If the trader has NOT signed up to the scheme, the Junta will ask them to accept: they have 15 days to do so.
  • Financial services are usually referred to the Banco de España, the CNMV or the DGSFP.
  • Related procedures: reclamacion_consumo_arbitraje, hojas_reclamaciones_consumo_ccaa, reclamacion_telco, reclamacion_energia, reclamacion_banco, reclamacion_seguro.

Consumer arbitration application (Junta Arbitral de Consumo): frequently asked questions

Consumer arbitration application (Junta Arbitral de Consumo): how much does it cost?

The estimated total cost (our fee + official tasas and taxes) is €29 to €29: Our fee 29 €, with no tasa (official fee): consumer arbitration before the Junta Arbitral is free of charge for the consumer.. Managora's fee is €35.09, 21% VAT included (€29.00 net + €6.09 VAT). This procedure carries no official tasa.

Consumer arbitration application (Junta Arbitral de Consumo): how long does it take?

The award (laudo) must be issued within a maximum of 6 months from the start of proceedings (art. 49 RD 231/2008); admission takes 15 working days.

Consumer arbitration application (Junta Arbitral de Consumo): which documents do I need?

You need to have to hand: Claimant's DNI (Spanish national identity document) / NIE (Foreigner Identity Number)., Contract or invoice with the trader., Proof that you complained to the trader first (burofax, email, complaint reference)., Evidence of the loss or of the goods claimed., Documents supporting the amount claimed.. You do not upload them here: we collect the details through the guided chat.

Who files the procedure?

Managora files it in your name with Junta Arbitral de Consumo (ámbito competente). You only provide the details through the chat and sign a mandato (power of representation); we prepare, sign and register it.

Can it be done online?

Yes. The whole process is online: you answer a few questions in the guided chat, sign a simple mandato on screen and receive the receipt and the official documents by email, with full legal validity.

Related procedures

Based on the legislation in force and on the official site of the competent authority: Junta Arbitral de Consumo (ámbito competente) ↗.

Shall we get started with «Consumer arbitration application (Junta Arbitral de Consumo)»?

We file it for you, from start to finish.

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