Reclamación a comercializadora de luz o gas (complaint against an electricity or gas supplier)
Reclamación a comercializadora de luz o gas (complaint against an electricity or gas supplier) is filed with Dirección General de Energía competente (autonómica) y CNMC. With Managora you do it 100% online: you answer a few questions, sign a digital mandato (power of representation) and we draft, sign and file your recurso (appeal) for you. What we charge you: €300.
We file a complaint against Iberdrola, Endesa, Naturgy, Repsol, TotalEnergies, EDP, Holaluz, Lucera, Octopus or any supplier before the Dirección General de Energía (Directorate-General for Energy) of your autonomous community. It covers incorrect billing, unfair minimum-term commitments, failed supplier switches, supply disconnections, incorrect estimates and unilateral price rises. If you have not yet complained to the supplier's SAC (customer service department), we first draft the written document at no extra cost.
Practical guide: How to complain to a company in Spain: electricity, gas, phone, bank or insurance. Requirements, deadlines and the steps, explained.
- What we charge you
- €300
- Managora's fee
- €300.00 (21% VAT incl.)
- Tasa (official government fee)
- No tasa payable
- Processing time
- The company replies within 15 working days at most (art. 55 of the Regulation approved by RD 88/2026). If escalated to the regional authority, the time limit to decide is set by each region's rules.
- Where it is filed
- Dirección General de Energía competente (autonómica) y CNMC ↗
- What you receive
- Recurso (administrative appeal)
Cost breakdown: Our fee €300.00 (21% VAT incl.). The complaint before the Dirección General de Energía (Directorate-General for Energy) of your community is free, with no tasa (official fee)..
Reclamación a comercializadora de luz o gas (complaint against an electricity or gas supplier): how is it filed?
- 1Answer the chat questions (~5 minutes).
- 2We will show you whether your case can be claimed directly or whether it is advisable to complain to the SAC (customer service department) first.
- 3Payment of €300.00 (21% VAT incl.). If a prior SAC complaint is needed, we include the written document to the SAC at no extra cost and, once 15 working days have passed without a satisfactory reply, we escalate to the energy authority.
- 4Signing of the mandate from your mobile.
- 5Complaint submitted through the sede electrónica (online portal) of the Dirección General de Energía with jurisdiction over your autonomous community.
- 6You receive the submitted written document, annexes, signed mandate, submission acknowledgement and invoice.
Which documents do you need?
- •Your last two or three disputed bills.
- •Communications with the SAC (customer service department): emails, reference number, response. You do not need to upload anything here.
- •Actual meter readings if you have noted them down.
Legal basis and things to bear in mind
- The energy authority is free of charge: you pay no tasa (official fee) to the body. Our fee covers the technical drafting and the submission.
- If your case also affects the market or industry practices (not just your bill), we also file with the CNMC (National Markets and Competition Commission).
- If you are a vulnerable consumer (social discount, tariff of last resort) there are reinforced protections against supply disconnection (arts. 45 bis and 52 of Ley 24/2013 and RD 897/2017). Please state this in the summary of facts.
- You do not need to wait more than 15 working days without a satisfactory reply to escalate (art. 55.3 of RD 88/2026). The consumer arbitration board does not accept a request filed more than one year after the complaint to the company (art. 35.2.d of RD 713/2024).
Reclamación a comercializadora de luz o gas (complaint against an electricity or gas supplier): frequently asked questions
Reclamación a comercializadora de luz o gas (complaint against an electricity or gas supplier): how much does it cost?
We charge you €300: our fee plus, where applicable, the fixed official tasa we advance. Our fee €300.00 (21% VAT incl.). The complaint before the Dirección General de Energía (Directorate-General for Energy) of your community is free, with no tasa (official fee).. Managora's fee is €300.00, 21% VAT included (€247.93 net + €52.07 VAT). This procedure carries no official tasa.
Reclamación a comercializadora de luz o gas (complaint against an electricity or gas supplier): how long does it take?
The company replies within 15 working days at most (art. 55 of the Regulation approved by RD 88/2026). If escalated to the regional authority, the time limit to decide is set by each region's rules.
Reclamación a comercializadora de luz o gas (complaint against an electricity or gas supplier): which documents do I need?
You need to have to hand: Your last two or three disputed bills., Communications with the SAC (customer service department): emails, reference number, response. You do not need to upload anything here., Actual meter readings if you have noted them down.. You do not upload them here: we collect the details through the guided chat.
Who files the procedure?
Managora files it in your name with Dirección General de Energía competente (autonómica) y CNMC. You only provide the details through the chat and sign a mandato (power of representation); we prepare, sign and register it.
Can it be done online?
Yes. The whole process is online: you answer a few questions in the guided chat, sign a simple mandato on screen and receive the receipt and the official documents by email, with full legal validity.
Related procedures
Based on the legislation in force and on the official site of the competent authority: Dirección General de Energía competente (autonómica) y CNMC ↗.
Managora Gestion SL (company number B88823893) is a private company. We are not Dirección General de Energía competente (autonómica) y CNMC, we are not affiliated with, authorised or endorsed by any public authority, and this website is not an official government portal. What you pay on this page is our fee for preparing, signing and filing the procedure on your behalf: it is separate from the official tasa, which where applicable belongs to the authority and is shown to you separately. You can carry out this procedure yourself, directly with Dirección General de Energía competente (autonómica) y CNMC.
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