Reclamación a comercializadora de luz o gas (complaint against an electricity or gas supplier)
Reclamación a comercializadora de luz o gas (complaint against an electricity or gas supplier) is filed with Dirección General de Energía competente (autonómica) y CNMC. With Managora you do it 100% online: you answer a few questions, sign a digital mandato (power of representation) and we draft, sign and file your recurso (appeal) for you. Estimated total cost: €29 to €29.
We file a complaint against Iberdrola, Endesa, Naturgy, Repsol, TotalEnergies, EDP, Holaluz, Lucera, Octopus or any supplier before the Dirección General de Energía (Directorate-General for Energy) of your autonomous community. It covers incorrect billing, unfair minimum-term commitments, failed supplier switches, supply disconnections, incorrect estimates and unilateral price rises. If you have not yet complained to the supplier's SAC (customer service department), we first draft the written document at no extra cost.
- Estimated total cost
- €29 to €29
- Managora's fee
- €35.09 (21% VAT incl.)
- Tasa (official government fee)
- No tasa payable
- Processing time
- Resolution by the energy authority: approximately 6 months (deemed refusal by administrative silence after 6 months, art. 24 Ley 39/2015).
- Where it is filed
- Dirección General de Energía competente (autonómica) y CNMC ↗
- What you receive
- Recurso (administrative appeal)
Cost breakdown: Our fee 29 €. The complaint before the Dirección General de Energía (Directorate-General for Energy) of your community is free, with no tasa (official fee)..
Reclamación a comercializadora de luz o gas (complaint against an electricity or gas supplier): how is it filed?
- 1Answer the chat questions (~5 minutes).
- 2We will show you whether your case can be claimed directly or whether it is advisable to complain to the SAC (customer service department) first.
- 3Payment of 29 €. If a prior SAC complaint is needed, we include the written document to the SAC at no extra cost and, once the legal one-month period has elapsed, we escalate to the energy authority.
- 4Signing of the mandate from your mobile.
- 5Complaint submitted through the sede electrónica (online portal) of the Dirección General de Energía with jurisdiction over your autonomous community.
- 6You receive the submitted written document, annexes, signed mandate, submission acknowledgement and invoice.
Which documents do you need?
- •Your last two or three disputed bills.
- •Communications with the SAC (customer service department): emails, reference number, response. You do not need to upload anything here.
- •Actual meter readings if you have noted them down.
Legal basis and things to bear in mind
- The energy authority is free of charge: you pay no tasa (official fee) to the body. Our 29 € cover the technical drafting and the submission.
- If your case also affects the market or industry practices (not just your bill), we also file with the CNMC (National Markets and Competition Commission).
- If you are a vulnerable consumer (social discount, tariff of last resort) there are reinforced protections against supply disconnection (art. 49 Ley 24/2013, RD 897/2017). Please state this in the summary of facts.
- Reasonable deadline to escalate: 3 months from the SAC's reply (or from the end of the month of silence).
Reclamación a comercializadora de luz o gas (complaint against an electricity or gas supplier): frequently asked questions
Reclamación a comercializadora de luz o gas (complaint against an electricity or gas supplier): how much does it cost?
The estimated total cost (our fee + official tasas and taxes) is €29 to €29: Our fee 29 €. The complaint before the Dirección General de Energía (Directorate-General for Energy) of your community is free, with no tasa (official fee).. Managora's fee is €35.09, 21% VAT included (€29.00 net + €6.09 VAT). This procedure carries no official tasa.
Reclamación a comercializadora de luz o gas (complaint against an electricity or gas supplier): how long does it take?
Resolution by the energy authority: approximately 6 months (deemed refusal by administrative silence after 6 months, art. 24 Ley 39/2015).
Reclamación a comercializadora de luz o gas (complaint against an electricity or gas supplier): which documents do I need?
You need to have to hand: Your last two or three disputed bills., Communications with the SAC (customer service department): emails, reference number, response. You do not need to upload anything here., Actual meter readings if you have noted them down.. You do not upload them here: we collect the details through the guided chat.
Who files the procedure?
Managora files it in your name with Dirección General de Energía competente (autonómica) y CNMC. You only provide the details through the chat and sign a mandato (power of representation); we prepare, sign and register it.
Can it be done online?
Yes. The whole process is online: you answer a few questions in the guided chat, sign a simple mandato on screen and receive the receipt and the official documents by email, with full legal validity.
Related procedures
Based on the legislation in force and on the official site of the competent authority: Dirección General de Energía competente (autonómica) y CNMC ↗.
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