Reclamación por Cancelación o Alteración de Viaje Combinado (claim for package travel cancellation or alteration)
Reclamación por Cancelación o Alteración de Viaje Combinado (claim for package travel cancellation or alteration) is filed with Documento privado entre las partes. With Managora you do it 100% online: you answer a few questions, sign a digital mandato (power of representation) and we draft, sign and file your application for you. Estimated total cost: €157. Official tasa (government fee): No tasa (official fee) applies: making the claim costs you nothing. Neither the prior claim to the airline nor the alternative dispute resolution procedure before AESA (Agencia Estatal de Seguridad Aérea, the Spanish aviation safety authority) carries any tasa, and if the matter ended up in court you would be exempt from the court fee as an individual. You only pay our professional fees.
We draft and legally substantiate your claim against the agency or organiser of your package holiday or cruise. We demand a refund and compensation for cancellation, delays or alterations, backed by the joint and several liability rules of package travel regulations.
Practical guide: Claiming for a cancelled or altered package holiday: your rights against the agency. Requirements, deadlines and the steps, explained.
- What we charge you
- €157
- Managora's fee
- €157.00 (21% VAT incl.)
- Tasa (official government fee)
- No tasa (official fee) applies: making the claim costs you nothing. Neither the prior claim to the airline nor the alternative dispute resolution procedure before AESA (Agencia Estatal de Seguridad Aérea, the Spanish aviation safety authority) carries any tasa, and if the matter ended up in court you would be exempt from the court fee as an individual. You only pay our professional fees. (suplido: paid to the authority on your behalf, no VAT)
- Processing time
- Without undue delay for the payment of compensation; the traveller must also inform of any lack of conformity without undue delay.
- Where it is filed
- Documento privado entre las partes ↗
- What you receive
- Application
Cost breakdown: Our fee for drafting and managing the out-of-court claim: €157.00 (21% VAT incl.)..
Reclamación por Cancelación o Alteración de Viaje Combinado (claim for package travel cancellation or alteration): how is it filed?
- 11. Fill in the form detailing the incident that occurred with your package travel.
- 22. Attach the contract or proof of booking that certifies the purchase of the package holiday.
- 33. Our experts will draft a formal and legally substantiated claim demanding the corresponding refund and compensation.
- 44. We will deliver the document ready for you to sign and send securely (via burofax, certified email or official registry) to the agency.
Which documents do you need?
- •Package travel contract or booking confirmation.
- •Previous communications held with the agency or organiser (if any).
- •Invoices and receipts proving the financial loss and damages suffered.
Legal basis and things to bear in mind
- In package travel (packages with at least 2 services, e.g. flight + hotel), the traveller can address their claims indistinctly to either the organiser or the retailer (agency).
- The organiser and the agency have a legal obligation to hold a guarantee to respond in the event of insolvency and to ensure repatriation if transport was included.
Reclamación por Cancelación o Alteración de Viaje Combinado (claim for package travel cancellation or alteration): frequently asked questions
Reclamación por Cancelación o Alteración de Viaje Combinado (claim for package travel cancellation or alteration): how much does it cost?
We charge you €157: our fee plus, where applicable, the fixed official tasa we advance. Our fee for drafting and managing the out-of-court claim: €157.00 (21% VAT incl.).. Managora's fee is €157.00, 21% VAT included (€129.75 net + €27.25 VAT). The official tasa charged by the authority (a suplido paid on your behalf, no VAT) is: No tasa (official fee) applies: making the claim costs you nothing. Neither the prior claim to the airline nor the alternative dispute resolution procedure before AESA (Agencia Estatal de Seguridad Aérea, the Spanish aviation safety authority) carries any tasa, and if the matter ended up in court you would be exempt from the court fee as an individual. You only pay our professional fees..
Reclamación por Cancelación o Alteración de Viaje Combinado (claim for package travel cancellation or alteration): how long does it take?
Without undue delay for the payment of compensation; the traveller must also inform of any lack of conformity without undue delay.
Reclamación por Cancelación o Alteración de Viaje Combinado (claim for package travel cancellation or alteration): which documents do I need?
You need to have to hand: Package travel contract or booking confirmation., Previous communications held with the agency or organiser (if any)., Invoices and receipts proving the financial loss and damages suffered.. You do not upload them here: we collect the details through the guided chat.
Who files the procedure?
Managora files it in your name with Documento privado entre las partes. You only provide the details through the chat and sign a mandato (power of representation); we prepare, sign and register it.
Can it be done online?
Yes. The whole process is online: you answer a few questions in the guided chat, sign a simple mandato on screen and receive the receipt and the official documents by email, with full legal validity.
Related procedures
Based on the legislation in force and on the official site of the competent authority: Documento privado entre las partes ↗.
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