Claim for the Cancellation or Alteration of a Package Holiday
Claim for the Cancellation or Alteration of a Package Holiday is filed with Documento privado entre las partes. With Managora you do it 100% online: you answer a few questions, sign a digital mandato (power of representation) and we draft, sign and file your application for you. Estimated total cost: €129 to €129. Official tasa (government fee): Official tasa (official fee) not confirmed in the source consulted. We will tell you in writing before you pay anything.
We draft your claim against the travel agency or the organiser of your package holiday or cruise and set out the legal grounds for it. We demand a refund and compensation for cancellation, delays or changes, relying on the joint liability laid down by the package travel rules.
- Estimated total cost
- €129 to €129
- Managora's fee
- €156.09 (21% VAT incl.)
- Tasa (official government fee)
- Official tasa (official fee) not confirmed in the source consulted. We will tell you in writing before you pay anything. (suplido: paid to the authority on your behalf, no VAT)
- Processing time
- Compensation must be paid without undue delay; the traveller must also report any lack of conformity without undue delay.
- Where it is filed
- Documento privado entre las partes ↗
- What you receive
- Application
Cost breakdown: Our fee for handling and drafting the out-of-court claim: 129 €..
Claim for the Cancellation or Alteration of a Package Holiday: how is it filed?
- 11. Fill in the form setting out what went wrong with your package holiday.
- 22. Attach the contract or booking confirmation proving that you bought the package.
- 33. Our experts will draft a formal claim with full legal grounds, demanding a refund and the corresponding compensation.
- 44. We will give you the document ready for you to sign and send by a method that leaves proof of delivery (burofax, certified email or official register) to the agency.
Which documents do you need?
- •Package travel contract or booking confirmation.
- •Any earlier correspondence with the agency or organiser (if any).
- •Invoices and receipts proving the financial loss and damage you suffered.
Legal basis and things to bear in mind
- In package holidays (packages with at least 2 services, e.g. flight + hotel), the traveller can bring the claim against either the organiser or the retailer (the agency).
- The organiser and the agency are legally required to hold a guarantee to cover insolvency and to secure repatriation if transport was included.
Claim for the Cancellation or Alteration of a Package Holiday: frequently asked questions
Claim for the Cancellation or Alteration of a Package Holiday: how much does it cost?
The estimated total cost (our fee + official tasas and taxes) is €129 to €129: Our fee for handling and drafting the out-of-court claim: 129 €.. Managora's fee is €156.09, 21% VAT included (€129.00 net + €27.09 VAT). The official tasa charged by the authority (a suplido paid on your behalf, no VAT) is: Official tasa (official fee) not confirmed in the source consulted. We will tell you in writing before you pay anything..
Claim for the Cancellation or Alteration of a Package Holiday: how long does it take?
Compensation must be paid without undue delay; the traveller must also report any lack of conformity without undue delay.
Claim for the Cancellation or Alteration of a Package Holiday: which documents do I need?
You need to have to hand: Package travel contract or booking confirmation., Any earlier correspondence with the agency or organiser (if any)., Invoices and receipts proving the financial loss and damage you suffered.. You do not upload them here: we collect the details through the guided chat.
Who files the procedure?
Managora files it in your name with Documento privado entre las partes. You only provide the details through the chat and sign a mandato (power of representation); we prepare, sign and register it.
Can it be done online?
Yes. The whole process is online: you answer a few questions in the guided chat, sign a simple mandato on screen and receive the receipt and the official documents by email, with full legal validity.
Related procedures
Based on the legislation in force and on the official site of the competent authority: Documento privado entre las partes ↗.
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