Claim against RENFE / IRYO / OUIGO for a delayed or cancelled train (EU Regulation 2021/782)
Claim against RENFE / IRYO / OUIGO for a delayed or cancelled train (EU Regulation 2021/782) is filed with Atención al Cliente del operador / Junta Arbitral del Transporte. With Managora you do it 100% online: you answer a few questions, sign a digital mandato (power of representation) and we draft, sign and file your application for you. Estimated total cost: €29 to €29. Official tasa (government fee): No tasa (official fee).
We draft your claim to the rail operator for a delay of ≥ 60 min, a cancellation, a missed connection, lost or damaged luggage, assistance for passengers with reduced mobility that was not provided, or being wrongly removed from the train. We calculate the compensation: 25% (60-119 min), 50% (≥ 120 min) or 100% (cancellation) of the ticket price, plus compensation for luggage (max. 1.300 €). We detect the extreme force majeure cases under art. 19.10 that rule out compensation.
- Estimated total cost
- €29 to €29
- Managora's fee
- €35.09 (21% VAT incl.)
- Tasa (official government fee)
- No tasa (official fee). (suplido: paid to the authority on your behalf, no VAT)
- Processing time
- Prior claim to the operator: 30 days from the journey. Decision within 1 month. After that: transport or consumer arbitration.
- Where it is filed
- Atención al Cliente del operador / Junta Arbitral del Transporte ↗
- What you receive
- Papeleta (official claim form) / written submission
Cost breakdown: Our fee 29 €. No tasa (official fee): claiming against the rail operator has no official cost..
Claim against RENFE / IRYO / OUIGO for a delayed or cancelled train (EU Regulation 2021/782): how is it filed?
- 1Answer the questions in the chat (~5 minutes).
- 2We calculate the compensation according to the delay.
- 3Payment of 29 € for the advice and drafting.
- 4We give you the claim ready for the operator's portal.
Which documents do you need?
- •DNI (Spanish national identity document) / NIE (foreigner identity number).
- •Original ticket or receipt.
- •Evidence of the delay or cancellation.
- •Luggage documentation, where applicable.
Legal basis and things to bear in mind
- Legal framework: EU Regulation 2021/782 + Ley 38/2015 + the operator's service charter.
- Compensation: 25% / 50% / 100%.
- Luggage: max. 1.300 €.
- Natural connections: reclamacion_aesa, reclamacion_consumo_arbitraje.
Claim against RENFE / IRYO / OUIGO for a delayed or cancelled train (EU Regulation 2021/782): frequently asked questions
Claim against RENFE / IRYO / OUIGO for a delayed or cancelled train (EU Regulation 2021/782): how much does it cost?
The estimated total cost (our fee + official tasas and taxes) is €29 to €29: Our fee 29 €. No tasa (official fee): claiming against the rail operator has no official cost.. Managora's fee is €35.09, 21% VAT included (€29.00 net + €6.09 VAT). The official tasa charged by the authority (a suplido paid on your behalf, no VAT) is: No tasa (official fee)..
Claim against RENFE / IRYO / OUIGO for a delayed or cancelled train (EU Regulation 2021/782): how long does it take?
Prior claim to the operator: 30 days from the journey. Decision within 1 month. After that: transport or consumer arbitration.
Claim against RENFE / IRYO / OUIGO for a delayed or cancelled train (EU Regulation 2021/782): which documents do I need?
You need to have to hand: DNI (Spanish national identity document) / NIE (foreigner identity number)., Original ticket or receipt., Evidence of the delay or cancellation., Luggage documentation, where applicable.. You do not upload them here: we collect the details through the guided chat.
Who files the procedure?
Managora files it in your name with Atención al Cliente del operador / Junta Arbitral del Transporte. You only provide the details through the chat and sign a mandato (power of representation); we prepare, sign and register it.
Can it be done online?
Yes. The whole process is online: you answer a few questions in the guided chat, sign a simple mandato on screen and receive the receipt and the official documents by email, with full legal validity.
Related procedures
Based on the legislation in force and on the official site of the competent authority: Atención al Cliente del operador / Junta Arbitral del Transporte ↗.
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