Reclamación por vuelo retrasado o cancelado (claim for a delayed or cancelled flight, AESA)
Reclamación por vuelo retrasado o cancelado (claim for a delayed or cancelled flight, AESA) is filed with Agencia Estatal de Seguridad Aérea (AESA). With Managora you do it 100% online: you answer a few questions, sign a digital mandato (power of representation) and we draft, sign and file your recurso (appeal) for you. Estimated total cost: €29 to €29.
We claim from the airline the compensation you are entitled to for your delayed or cancelled flight, or for denied boarding, in accordance with Regulation EU 261/2004. If the airline does not respond, we escalate to AESA.
- Estimated total cost
- €29 to €29
- Managora's fee
- €35.09 (21% VAT incl.)
- Tasa (official government fee)
- No tasa payable
- Processing time
- Claim to the airline: response expected within 1-2 months. If they do not respond or reject it, escalation to AESA: resolution within 3-6 months.
- Where it is filed
- Agencia Estatal de Seguridad Aérea (AESA) ↗
- What you receive
- Recurso (administrative appeal)
Cost breakdown: Our fee 29 €. The claim to the airline and to AESA does not incur any tasa (official fee). Fixed total cost..
Reclamación por vuelo retrasado o cancelado (claim for a delayed or cancelled flight, AESA): how is it filed?
- 1Answer the chat questions (~3 minutes).
- 2We will show you the compensation you are entitled to under EU 261/2004.
- 3Payment of 29 €.
- 4Signing of the mandate from your mobile.
- 5Claim sent to the airline (mandatory first step). If they do not respond within 1 month or reject it, we automatically escalate to AESA.
Which documents do you need?
- •Boarding pass or booking (you do not need to upload it; the flight details are enough).
- •If you have receipts for hotel, taxi or food expenses, we will include them as a damages claim.
Legal basis and things to bear in mind
- EU 261 amounts: 250 € (up to 1.500 km), 400 € (EU >1.500 km or non-EU 1.500-3.500 km), 600 € (non-EU >3.500 km).
- The airline does not have to pay if the reason is an 'extraordinary circumstance' (ATC strike, weather, etc.). If they claim this without justifying it, we proceed anyway.
- Deadline to claim in Spain: 5 years from the flight.
Reclamación por vuelo retrasado o cancelado (claim for a delayed or cancelled flight, AESA): frequently asked questions
Reclamación por vuelo retrasado o cancelado (claim for a delayed or cancelled flight, AESA): how much does it cost?
The estimated total cost (our fee + official tasas and taxes) is €29 to €29: Our fee 29 €. The claim to the airline and to AESA does not incur any tasa (official fee). Fixed total cost.. Managora's fee is €35.09, 21% VAT included (€29.00 net + €6.09 VAT). This procedure carries no official tasa.
Reclamación por vuelo retrasado o cancelado (claim for a delayed or cancelled flight, AESA): how long does it take?
Claim to the airline: response expected within 1-2 months. If they do not respond or reject it, escalation to AESA: resolution within 3-6 months.
Reclamación por vuelo retrasado o cancelado (claim for a delayed or cancelled flight, AESA): which documents do I need?
You need to have to hand: Boarding pass or booking (you do not need to upload it; the flight details are enough)., If you have receipts for hotel, taxi or food expenses, we will include them as a damages claim.. You do not upload them here: we collect the details through the guided chat.
Who files the procedure?
Managora files it in your name with Agencia Estatal de Seguridad Aérea (AESA). You only provide the details through the chat and sign a mandato (power of representation); we prepare, sign and register it.
Can it be done online?
Yes. The whole process is online: you answer a few questions in the guided chat, sign a simple mandato on screen and receive the receipt and the official documents by email, with full legal validity.
Related procedures
Based on the legislation in force and on the official site of the competent authority: Agencia Estatal de Seguridad Aérea (AESA) ↗.
Shall we get started with «Reclamación por vuelo retrasado o cancelado (claim for a delayed or cancelled flight, AESA)»?
We file it for you, from start to finish.
Start now →