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Official consumer complaint form (hoja de reclamaciones), autonomous regions

Official consumer complaint form (hoja de reclamaciones), autonomous regions is filed with Dirección General de Consumo de la CCAA / OMIC. With Managora you do it 100% online: you answer a few questions, sign a digital mandato (power of representation) and we draft, sign and file your application for you. Estimated total cost: €9 to €9.

We draft and file the official consumer complaint form (hoja de reclamaciones) with the competent consumer authority of your autonomous region. Legal framework: TRLGDCU RDLeg 1/2007 arts. 8, 60, 97 + Ley 7/2017 on consumer ADR + EU Reg. 524/2013 ODR + RD 231/2008 on consumer arbitration + Directive (EU) 2013/11 + regional laws and by-laws. There are 9 types of complaint (faulty goods, service not provided, misleading advertising, incorrect billing, unfair terms, and others) and optional SAC arbitration.

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Estimated total cost
€9 to €9
Managora's fee
€10.89 (21% VAT incl.)
Tasa (official government fee)
No tasa payable
Processing time
The business must reply within 1 month (art. 21 Ley 7/2017). No reply means the complaint is treated as unresolved, which opens the way to arbitration or the courts.
Where it is filed
Dirección General de Consumo de la CCAA / OMIC
What you receive
Application

Cost breakdown: Our fee 9 €. The consumer complaint form is free of charge: there is no tasa (official fee) and no official cost..

Official consumer complaint form (hoja de reclamaciones), autonomous regions: how is it filed?

  1. 1Answer the questions (around 8 minutes).
  2. 2We check the guarantee periods (3 years for goods / 6 months for services).
  3. 3Payment 9 €.
  4. 4We deliver the complaint form + warnings + the arbitration route if it applies.

Which documents do you need?

  • •DNI/NIE.
  • •Invoice or till receipt.
  • •The contract, if there is one.
  • •Photographs of the fault.
  • •Any correspondence with the business.

Legal basis and things to bear in mind

  • Legal framework: TRLGDCU + Ley 7/2017 ADR + RD 231/2008 on arbitration + regional laws.
  • If the business belongs to the SAC arbitration system: the award is final and enforceable.
  • Natural next steps: reclamacion_consumo_arbitraje, reclamacion_garantia_consumo, reclamacion_telco.

Official consumer complaint form (hoja de reclamaciones), autonomous regions: frequently asked questions

Official consumer complaint form (hoja de reclamaciones), autonomous regions: how much does it cost?

The estimated total cost (our fee + official tasas and taxes) is €9 to €9: Our fee 9 €. The consumer complaint form is free of charge: there is no tasa (official fee) and no official cost.. Managora's fee is €10.89, 21% VAT included (€9.00 net + €1.89 VAT). This procedure carries no official tasa.

Official consumer complaint form (hoja de reclamaciones), autonomous regions: how long does it take?

The business must reply within 1 month (art. 21 Ley 7/2017). No reply means the complaint is treated as unresolved, which opens the way to arbitration or the courts.

Official consumer complaint form (hoja de reclamaciones), autonomous regions: which documents do I need?

You need to have to hand: DNI/NIE., Invoice or till receipt., The contract, if there is one., Photographs of the fault., Any correspondence with the business.. You do not upload them here: we collect the details through the guided chat.

Who files the procedure?

Managora files it in your name with Dirección General de Consumo de la CCAA / OMIC. You only provide the details through the chat and sign a mandato (power of representation); we prepare, sign and register it.

Can it be done online?

Yes. The whole process is online: you answer a few questions in the guided chat, sign a simple mandato on screen and receive the receipt and the official documents by email, with full legal validity.

Related procedures

Based on the legislation in force and on the official site of the competent authority: Dirección General de Consumo de la CCAA / OMIC ↗.

Shall we get started with «Official consumer complaint form (hoja de reclamaciones), autonomous regions»?

We file it for you, from start to finish.

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