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Consumer guarantee claim (TRLGDCU 114-127 + RDL 7/2021)

Consumer guarantee claim (TRLGDCU 114-127 + RDL 7/2021) is filed with Vendedor / OMIC / Junta Arbitral de Consumo. With Managora you do it 100% online: you answer a few questions, sign a digital mandato (power of representation) and we draft, sign and file your application for you. What we charge you: €250.

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We draft the claim to the seller for lack of conformity of the product you bought. Guarantee period: 3 YEARS for new goods (1 year for second-hand), with the defect to be reported within 2 months of discovering it. Remedies: repair, replacement, price reduction or termination of the contract. There is a specific regime for digital goods and digital content (TRLGDCU 124-127).

Practical guide: Consumer claims in Spain: guarantee, OMIC and arbitration. Requirements, deadlines and the steps, explained.

What we charge you
€250
Managora's fee
€250.00 (21% VAT incl.)
Tasa (official government fee)
No tasa payable
Processing time
The seller must reply within a reasonable time (2-4 weeks); if not, further routes are available.
Where it is filed
Vendedor / OMIC / Junta Arbitral de Consumo ↗
What you receive
Application

Cost breakdown: Our fee €250.00 (21% VAT incl.). No tasa (official fee) and no third-party costs: a claim to the seller for lack of conformity..

Consumer guarantee claim (TRLGDCU 114-127 + RDL 7/2021): how is it filed?

  1. 1Answer the questions (~10 minutes).
  2. 2Payment of €250.00 (21% VAT incl.).
  3. 3We give you the claim ready to send to the seller.

Which documents do you need?

  • •Invoice or till receipt for the purchase.
  • •Photographs or an expert report on the defect.
  • •Any earlier communications with the seller.

Legal basis and things to bear in mind

  • Legal framework: TRLGDCU 114-127 (RDL 1/2007 + RDL 7/2021).
  • Guarantee of 3 years (1 year for second-hand goods).
  • Report the defect within 2 months.
  • Natural connections: reclamacion_consumo_arbitraje.

Consumer guarantee claim (TRLGDCU 114-127 + RDL 7/2021): frequently asked questions

Consumer guarantee claim (TRLGDCU 114-127 + RDL 7/2021): how much does it cost?

We charge you €250: our fee plus, where applicable, the fixed official tasa we advance. Our fee €250.00 (21% VAT incl.). No tasa (official fee) and no third-party costs: a claim to the seller for lack of conformity.. Managora's fee is €250.00, 21% VAT included (€206.61 net + €43.39 VAT). This procedure carries no official tasa.

Consumer guarantee claim (TRLGDCU 114-127 + RDL 7/2021): how long does it take?

The seller must reply within a reasonable time (2-4 weeks); if not, further routes are available.

Consumer guarantee claim (TRLGDCU 114-127 + RDL 7/2021): which documents do I need?

You need to have to hand: Invoice or till receipt for the purchase., Photographs or an expert report on the defect., Any earlier communications with the seller.. You do not upload them here: we collect the details through the guided chat.

Who files the procedure?

Managora files it in your name with Vendedor / OMIC / Junta Arbitral de Consumo. You only provide the details through the chat and sign a mandato (power of representation); we prepare, sign and register it.

Can it be done online?

Yes. The whole process is online: you answer a few questions in the guided chat, sign a simple mandato on screen and receive the receipt and the official documents by email, with full legal validity.

Related procedures

Based on the legislation in force and on the official site of the competent authority: Vendedor / OMIC / Junta Arbitral de Consumo ↗.

Managora Gestion SL (company number B88823893) is a private company. We are not Vendedor / OMIC / Junta Arbitral de Consumo, we are not affiliated with, authorised or endorsed by any public authority, and this website is not an official government portal. What you pay on this page is our fee for preparing, signing and filing the procedure on your behalf: it is separate from the official tasa, which where applicable belongs to the authority and is shown to you separately. You can carry out this procedure yourself, directly with Vendedor / OMIC / Junta Arbitral de Consumo.

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